At KETOX, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

• The item received is damaged, defective, or incorrect
• The return request is submitted within 14 days of delivery
• The product is unused and returned in its original packaging

Our products may include keto supplements, wellness products, and dietary support products.

2. Non-Returnable Items

We cannot accept returns for:

• Products showing signs of use or customer-caused damage
• Items returned after the allowed return period
• Products missing original packaging, seals, or included accessories

3. Refund Process

After receiving and inspecting the returned item:

• We will notify you regarding the approval or rejection of your refund
• Approved refunds are typically processed within 5–10 business days
• Refunds will be sent to the original payment method used during checkout

4. Exchange Policy

We only replace items that arrive damaged or defective. For exchange assistance, please contact our support team.

5. Return Shipping

• Customers are responsible for return shipping costs unless the incorrect or damaged item was sent by us
• Original shipping charges are non-refundable

6. Order Cancellations

Orders may only be cancelled before shipment. Once an order has shipped, it must follow the return process outlined above.

7. Contact Us

If you have questions about refunds or returns, please contact us:

🌐 Website: https://ketox.us
📧 Email: info@ketox.us
📍 Address: 330 E 92ND St, Brooklyn, NY 11212
📞 Phone: +1 888-737-2136